Repairs to your vehicle follow a simple 3-step process.
All the information you need to know about each step is provided below.
This is where a NRMA Partner Repairer inspects the damage to your vehicle. If your vehicle is safe to drive, you’ll need to take it to the repairer, otherwise it will be towed there. The inspection usually takes around 30 minutes, after which the repairer will give you an estimate on how long the repairs will take.
Please note that as this is a visual inspection only, timeframes communicated may change once the vehicle repairs commence.
To change your booking, simply call the repairer to organise another time.
If an incident we cover causes loss or damage to your vehicle, we cover you for up to $500 to replace each child seat and/or baby capsule in the vehicle at the time of the incident.
Even if there are no visible signs of damage to the child seat or baby capsule, the integrity of the product may have been compromised.
Please contact us to discuss the next steps for replacement.
Yes, if the cost of repairs to your vehicle is less than the excess payable, you may choose not to make a claim.
The easiest way to confirm the cost of repairs is to get one of our Partner Repairers to inspect the damage.
If after the inspection you decide not to proceed, you can cancel the claim.
Inspection of the damage to your vehicle usually takes around 30 minutes.
This inspection allows the repairer to estimate how long the repairs will take and book a convenient time with you for them to take place.
Sometimes it can be difficult for the repairer to identify all the damage or parts required at this visual inspection, so timeframes communicated may change once the repairs.
Your repairer always tries to get you back on the road as soon as possible, however making sure that your vehicle is safe is their top priority.
Repair timeframes are largely influenced by the availability of parts. If there is any delay in obtaining parts, your repairer will let you know.
This is where our Partner Repairer advises you on when the repairs to your vehicle can take place.
From this stage onwards, the repairer will take care of the entire repair process for you.
Following the initial inspection, our Partner Repairer will arrange a suitable time with you to undertake the repairs.
Your repairer always tries to get you back on the road as soon as possible, however making sure that your vehicle is safe is their top priority.
Repair timeframes are largely influenced by the availability of parts. If there is any delay in obtaining parts, your repairer will let you know.
Your vehicle repair process involves 6 stages and we will keep you updated along the way.
Repair stages:
To change your booking, simply call the repairer to organise another time.
This is where our Partner Repairer undertakes the repairs to your vehicle. When you arrive at the repairer, make sure you remove everything from your vehicle e.g. child seats, etag, valuables etc.
You'll need to pay the claim excess to the repairer when you pick up your vehicle after the repairs have been completed. Please confirm accepted payment methods with the repairer.
After inspecting the damage to your vehicle, the repairer will give you an estimated timeframe for the repairs.
Sometimes it can be difficult for the repairer to identify all the damage or parts required at this visual inspection, so timeframes communicated may change once the repairs commence.
Your repairer always tries to get you back on the road as soon as possible, however making sure that your vehicle is safe is their top priority.
Please note that repair timeframes are largely influenced by the availability of parts. If there is any delay in obtaining parts, your repairer will let you know.
The repairer is the best point of contact for an update on your repairs.
There are a variety of reasons why repairs to your vehicle may take longer than originally estimated. Examples include:
Not all parts are kept in stock by Australian dealerships, so on occasions, these parts have to be shipped from overseas.
The repairer may be able to get your vehicle roadworthy while they wait for the part to arrive, however if the part affects safety, your vehicle will be kept off the road.
You pay the claim excess directly to the repairer when you collect your vehicle after the repairs have been completed.
If your vehicle is deemed a total loss, we'll deduct the claim excess amount from your settlement.
In this instance, we recommend that you first speak directly with the repairer to resolve the issue.
We provide a lifetime guarantee for the workmanship of any repairs we authorise.
To find out more about our lifetime guarantee, please read your Product Disclosure Statement.
This is where a NRMA Partner Repairer inspects the damage to your vehicle. If your vehicle is safe to drive, you’ll need to take it to the repairer, otherwise it will be towed there. The inspection usually takes around 30 minutes, after which the repairer will give you an estimate on how long the repairs will take.
Please note that as this is a visual inspection only, timeframes communicated may change once the vehicle repairs commence.
To change your booking, simply call the repairer to organise another time.
If an incident we cover causes loss or damage to your vehicle, we cover you for up to $500 to replace each child seat and/or baby capsule in the vehicle at the time of the incident.
Even if there are no visible signs of damage to the child seat or baby capsule, the integrity of the product may have been compromised.
Please contact us to discuss the next steps for replacement.
Yes, if the cost of repairs to your vehicle is less than the excess payable, you may choose not to make a claim.
The easiest way to confirm the cost of repairs is to get one of our Partner Repairers to inspect the damage.
If after the inspection you decide not to proceed, you can cancel the claim.
Inspection of the damage to your vehicle usually takes around 30 minutes.
This inspection allows the repairer to estimate how long the repairs will take and book a convenient time with you for them to take place.
Sometimes it can be difficult for the repairer to identify all the damage or parts required at this visual inspection, so timeframes communicated may change once the repairs.
Your repairer always tries to get you back on the road as soon as possible, however making sure that your vehicle is safe is their top priority.
Repair timeframes are largely influenced by the availability of parts. If there is any delay in obtaining parts, your repairer will let you know.
This is where our Partner Repairer advises you on when the repairs to your vehicle can take place.
From this stage onwards, the repairer will take care of the entire repair process for you.
Following the initial inspection, our Partner Repairer will arrange a suitable time with you to undertake the repairs.
Your repairer always tries to get you back on the road as soon as possible, however making sure that your vehicle is safe is their top priority.
Repair timeframes are largely influenced by the availability of parts. If there is any delay in obtaining parts, your repairer will let you know.
Your vehicle repair process involves 6 stages and we will keep you updated along the way.
Repair stages:
To change your booking, simply call the repairer to organise another time.
This is where our Partner Repairer undertakes the repairs to your vehicle. When you arrive at the repairer, make sure you remove everything from your vehicle e.g. child seats, etag, valuables etc.
You'll need to pay the claim excess to the repairer when you pick up your vehicle after the repairs have been completed. Please confirm accepted payment methods with the repairer.
After inspecting the damage to your vehicle, the repairer will give you an estimated timeframe for the repairs.
Sometimes it can be difficult for the repairer to identify all the damage or parts required at this visual inspection, so timeframes communicated may change once the repairs commence.
Your repairer always tries to get you back on the road as soon as possible, however making sure that your vehicle is safe is their top priority.
Please note that repair timeframes are largely influenced by the availability of parts. If there is any delay in obtaining parts, your repairer will let you know.
The repairer is the best point of contact for an update on your repairs.
There are a variety of reasons why repairs to your vehicle may take longer than originally estimated. Examples include:
Not all parts are kept in stock by Australian dealerships, so on occasions, these parts have to be shipped from overseas.
The repairer may be able to get your vehicle roadworthy while they wait for the part to arrive, however if the part affects safety, your vehicle will be kept off the road.
You pay the claim excess directly to the repairer when you collect your vehicle after the repairs have been completed.
If your vehicle is deemed a total loss, we'll deduct the claim excess amount from your settlement.
In this instance, we recommend that you first speak directly with the repairer to resolve the issue.
We provide a lifetime guarantee for the workmanship of any repairs we authorise.
To find out more about our lifetime guarantee, please read your Product Disclosure Statement.
This is where our Partner Repairer advises you on when the repairs to your vehicle can take place.
From this stage onwards, the repairer will take care of the entire repair process for you.
Following the initial inspection, our Partner Repairer will arrange a suitable time with you to undertake the repairs.
Your repairer always tries to get you back on the road as soon as possible, however making sure that your vehicle is safe is their top priority.
Repair timeframes are largely influenced by the availability of parts. If there is any delay in obtaining parts, your repairer will let you know.
Your vehicle repair process involves 6 stages and we will keep you updated along the way.
Repair stages:
To change your booking, simply call the repairer to organise another time.
This is where our Partner Repairer undertakes the repairs to your vehicle. When you arrive at the repairer, make sure you remove everything from your vehicle e.g. child seats, etag, valuables etc.
You'll need to pay the claim excess to the repairer when you pick up your vehicle after the repairs have been completed. Please confirm accepted payment methods with the repairer.
After inspecting the damage to your vehicle, the repairer will give you an estimated timeframe for the repairs.
Sometimes it can be difficult for the repairer to identify all the damage or parts required at this visual inspection, so timeframes communicated may change once the repairs commence.
Your repairer always tries to get you back on the road as soon as possible, however making sure that your vehicle is safe is their top priority.
Please note that repair timeframes are largely influenced by the availability of parts. If there is any delay in obtaining parts, your repairer will let you know.
The repairer is the best point of contact for an update on your repairs.
There are a variety of reasons why repairs to your vehicle may take longer than originally estimated. Examples include:
Not all parts are kept in stock by Australian dealerships, so on occasions, these parts have to be shipped from overseas.
The repairer may be able to get your vehicle roadworthy while they wait for the part to arrive, however if the part affects safety, your vehicle will be kept off the road.
You pay the claim excess directly to the repairer when you collect your vehicle after the repairs have been completed.
If your vehicle is deemed a total loss, we'll deduct the claim excess amount from your settlement.
In this instance, we recommend that you first speak directly with the repairer to resolve the issue.
We provide a lifetime guarantee for the workmanship of any repairs we authorise.
To find out more about our lifetime guarantee, please read your Product Disclosure Statement.